Policies & FAQs
Do you have a showroom we can view and select our rentals?
Yes, we have a showroom located at our warehouse available for you to visit by appointment only. Our showroom changes throughout the year to show our wide variety of event rentals! Our address is 11704 N U.S Hwy 301, Thonotosassa, FL 33592. Please email us at info@otmrentalsandevents.com or call/text us at 813-661-2933 to schedule an appointment!
What are your booking requirements?
To reserve our services, we require a signed contract, a 50% non-refundable retainer payment, and a credit card on file (for incidentals only). The final balance is due two weeks prior to the event.
Please Note: All pricing and quotes are valid for 14 days. Pricing is subject to change. Quotes are not a reservation for rentals.
What are your payment options?
Payments can be made by check (mail to P.O. Box 89697 Tampa, FL 33689), Cash App ($JacobSmeaton), Zelle (813-477-2094), ACH (includes approx. 1% processing fee) or Credit/Debit through our online portal (includes approx. 3.3% processing fee).
Do you offer delivery and pick up?
Yes, we offer delivery and pick up services depending on the location of each individual event.
Please Note: We have a $500 Rental/Décor minimum for deliveries (DJ and Service Fees not included towards minimum). A “Late Night Pick Up Fee” will be assessed for pick ups after 11pm. The price will vary depending on what time, location, type of load out, and how many crew members are needed for your event pick up.
Do you offer installation for events?
Yes, set up/installation for larger items (tables, chairs, arches, backdrops, etc.) can be included. If you would like set up/installation for your event, please make our sales staff aware within the quoting process!
Set up/installation is not included in the delivery and pick up fee for any tabletop rental items (chargers, plateware, glassware, flatware, centerpieces, etc.). Tabletop rentals are dropped off at the event site. The installation and removal/pack up of these items is an additional fee. However, this service option is not always available. Upon return to pick up we ask that tabletop rentals are placed back in the containers and crates provided -thoroughly rinsed and free of any and all food and debris to avoid any post rental strike and/or cleaning fees.
Can I pick up and drop off rental items in your warehouse/showroom?
Yes, we offer pick up and drop off!
The Client is responsible for loading and unloading rental items to and from their vehicle. So, please be sure to bring any necessary equipment, such as: straps, packing blankets, proper sized and appropriate vehicle, and enough manpower, etc. when picking up and returning rental items. On The Move Wedding & Event Rentals will bring the rental items to the front door or loading dock as specified by On The Move Wedding & Event Rentals. However, due to the liability our crew cannot assist you in loading and unloading rental items in any way.
Please Note: When it comes to warehouse pickup, we have a $100 Rental Minimum (there will be some limitations on what can be picked up from the warehouse). We also have a $25 warehouse fee for prepping/receiving orders.